{"title":"Returns \u0026 Exchanges","description":"\u003ch1\u003eReturn and Refund Policy\u003c\/h1\u003e\n\u003cp\u003eAt ZavrixLane, we want every customer to shop with confidence. If your order is not the right fit or does not meet your expectations, you may request a return within\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003e30 days of delivery\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp\u003ePlease read the policy below before starting a return request.\u003c\/p\u003e\n\u003ch2\u003eReturn Eligibility\u003c\/h2\u003e\n\u003cp\u003eTo be eligible for a return, the item must be:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eRequested within 30 days of delivery\u003c\/li\u003e\n\u003cli\u003eUnused, unworn, and in original condition\u003c\/li\u003e\n\u003cli\u003eFree from dirt, marks, odor, damage, or signs of outdoor wear\u003c\/li\u003e\n\u003cli\u003eReturned with original packaging, tags, labels, and accessories when applicable\u003c\/li\u003e\n\u003cli\u003eApproved by our support team before being sent back\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eFor footwear, please try shoes on indoors on a clean surface. Items that show signs of outdoor wear, scuffed soles, stains, odor, or damage may not be eligible for return.\u003c\/p\u003e\n\u003ch2\u003eHow to Start a Return\u003c\/h2\u003e\n\u003cp\u003eTo start a return, please contact our Customer Support Team through the Contact page and include:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eYour order number\u003c\/li\u003e\n\u003cli\u003eThe email address used at checkout\u003c\/li\u003e\n\u003cli\u003eThe item you would like to return\u003c\/li\u003e\n\u003cli\u003eThe reason for your return request\u003c\/li\u003e\n\u003cli\u003eClear photos if the item arrived damaged, defective, or incorrect\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003ePlease do not send any item back before receiving return instructions from our support team. Returns sent without approval may not be accepted.\u003c\/p\u003e\n\u003ch2\u003eRefunds\u003c\/h2\u003e\n\u003cp\u003eOnce your return is received and inspected, we will notify you whether the refund has been approved.\u003c\/p\u003e\n\u003cp\u003eIf approved, your refund will be issued to the original payment method when possible. Please allow several business days for the refund to appear on your statement, depending on your bank or payment provider.\u003c\/p\u003e\n\u003ch2\u003eExchanges\u003c\/h2\u003e\n\u003cp\u003eExchange availability depends on current inventory. If the size, color, or item you need is not available, we may recommend placing a new order or processing a return for refund.\u003c\/p\u003e\n\u003ch2\u003eReturn Shipping\u003c\/h2\u003e\n\u003cp\u003eCustomers are responsible for return shipping costs unless the return is due to our error, such as an incorrect item or a confirmed defective product.\u003c\/p\u003e\n\u003cp\u003eWe recommend using a trackable shipping service when returning items. ZavrixLane is not responsible for return packages that are lost, delayed, or delivered to the wrong address by the carrier.\u003c\/p\u003e\n\u003ch2\u003eDamaged, Defective, or Incorrect Items\u003c\/h2\u003e\n\u003cp\u003eIf your order arrives damaged, defective, or incorrect, please contact us within\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003e7 days of delivery\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003ewith your order number and clear photos of the issue.\u003c\/p\u003e\n\u003cp\u003eOur team will review the case and help provide the best available solution.\u003c\/p\u003e\n\u003ch2\u003eNon-Returnable Items\u003c\/h2\u003e\n\u003cp\u003eItems may not be eligible for return if they are:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eWorn, used, washed, altered, or damaged\u003c\/li\u003e\n\u003cli\u003eMissing original packaging, tags, or accessories\u003c\/li\u003e\n\u003cli\u003eReturned after the 30-day return window\u003c\/li\u003e\n\u003cli\u003eMarked as final sale or clearance, if stated on the product page\u003c\/li\u003e\n\u003cli\u003eReturned without approval from our support team\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eOrder Cancellations\u003c\/h2\u003e\n\u003cp\u003eIf you need to cancel your order, please contact us as soon as possible after placing it.\u003c\/p\u003e\n\u003cp\u003eOrders are processed quickly to help ensure timely fulfillment. Once an order has been processed or shipped, it can no longer be canceled. If your order has already shipped, you may request a return after delivery according to this policy.\u003c\/p\u003e","products":[],"url":"https:\/\/zavrixlane.com\/collections\/returns-exchanges.oembed","provider":"My Store","version":"1.0","type":"link"}